BT
Connecting for Good: UK's leading telecommunications provider
עוד על BT >>BT Group plc, formerly British Telecom, is a British multinational telecommunications company headquartered in London. It is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services to customers in around 180 countries.
BT - ויקיפדיהמתוך הצבעות משתמשי שירות.נט
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טלפון
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שירות עצמי באיזור האישי
חוזרים אליך עם תשובה
פניה ישירה ומהירה
מוקד שירות טלפוני
Business - Customer Service
0800 800 152
24/7
Home - Customer Service
0800 800 150
24/7
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ערוצי שירות נוספים:
כל הדרכים להגיע לשירות הלקוחות של BT
www.bt.com
WebSite
facebook.com/BTUK
bt_uk
btuk
YouTube
iOS App
Android App
BT Group plc, 1 Braham Street, London, E1 8EE, United Kingdom
Address
BT | תקציר החדשות
✨ עם קצת עזרה של בינה מלאכותית
BT, the venerable British telecommunications giant, seems to be navigating a turbulent sea of change. While they're doubling down on their future with ambitious projects like the Global Fabric network, which aims to connect businesses seamlessly, they're also facing headwinds. Recent news reports highlight a mixed bag for the company. On one hand, BT is attracting investment from financial giants like Morgan Stanley, who see potential in their future endeavors. They're also partnering with industry leaders like Cisco to tackle the evolving challenges of the digital world.
However, the company isn't immune to the economic realities impacting many businesses. Their foray into the food industry, with B.T.'s Fried Chicken and BBQ, has unfortunately met its end, succumbing to the pressures of the pandemic and a challenging economic climate. This closure serves as a reminder that even established players can face unexpected setbacks.
Adding to the complexity, BT has experienced its share of technical hiccups, with recent outages affecting thousands of customers. While these issues were eventually resolved, they underscore the importance of reliable service, especially in today's interconnected world.
Despite these challenges, BT seems determined to press forward. They've reversed their decision to retire their consumer brand, indicating a renewed focus on their core customer base. Furthermore, their commitment to innovation is evident in their partnership with Optiva to develop future-proof business services. Only time will tell how these strategic moves will play out, but one thing is clear: BT is a company in transition, striving to adapt and thrive in a rapidly changing technological landscape.
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Tip #24 טיפ לשירות טוב יותר
Ask for clarification if needed
Never hesitate to request simpler explanations when customer service representatives use technical jargon or complex terminology you don't fully understand. Politely interrupting to say, "Could you please explain that in simpler terms?" ensures you truly comprehend the information being shared and any actions you need to take. Customer service protocols sometimes involve specialized language that representatives use daily, causing them to forget that these terms aren't common knowledge. Seeking clarification demonstrates your commitment to resolving the issue correctly the first time and prevents misunderstandings that could prolong your problem. Remember that quality customer service includes making information accessible to all customers, regardless of their technical expertise or familiarity with industry-specific terminology.